The South African Social Security Agency (SASSA) has officially begun its 2025 recruitment drive, offering job seekers a chance to join one of the most stable and impactful government departments. If you’re looking for a career in public service — with growth potential, full benefits, and the opportunity to support millions of South Africans — this is your chance. Positions are open for Grant Administrators and Customer Care Managers, and the application deadline is 28 February 2025.
Why Choose a Job at SASSA in 2025?
SASSA provides monthly financial aid to over 18 million citizens, making it a core pillar in South Africa’s social support system. Working here means joining a respected institution that offers job security, career progression, and competitive public sector benefits like medical aid, pensions, and paid leave. These roles are perfect for both new matriculants looking to enter government service and experienced professionals aiming to move into management.
Grant Administrator Role – Job Profile & Requirements
As a Grant Administrator, you’ll be responsible for processing social grant applications, checking documents, entering data, and interacting with the public. You’ll assist applicants, answer queries, and ensure proper procedures are followed to prevent fraud. This role requires strong communication skills, attention to detail, and a customer-focused attitude.
Requirements include a Matric Certificate, basic computer knowledge, and organizational skills. A driver’s license is beneficial but not required. Prior experience in data entry, administration, or customer service will improve your chances.
Customer Care Manager Role – Job Profile & Requirements
The Manager: Customer Care position involves overseeing service operations, leading teams, handling complaints, and improving the client experience at SASSA offices. You’ll manage staff, monitor feedback, and make sure services meet national standards.
To qualify, you’ll need a Bachelor’s Degree (NQF Level 7) or a 3-year qualification (NQF Level 6), along with 3–5 years of relevant experience in public service or customer service. You must also have strong computer skills and a valid driver’s license. This role requires leadership skills, problem-solving ability, and the capacity to handle high-pressure situations.
Application Process: Step-by-Step Guide
Step 1: Prepare Your Documents
You’ll need:
- A completed Z83 form (downloadable from www.sassa.gov.za)
- A detailed CV
- Certified copies of your ID, Matric or Degree certificate, and driver’s license (if applicable)
- Proof of residence or affidavit
Step 2: Submit Your Application
Submit your documents online via email or offline at your nearest SASSA office. Be sure to use the correct subject line when applying by email and double-check all attachments.
Step 3: Interviews & Assessments
Shortlisted candidates will be invited to interviews and a competency test. Prepare by reviewing SASSA policies and understanding how the grant system works.
Expected Salary & Career Growth
- Grant Administrators earn between R173,000 – R210,000/year
- Managers start from R350,000/year, depending on experience
Both roles offer long-term growth within the public sector, with chances to move up to senior or regional roles over time. SASSA also encourages further education and offers internal promotions for high performers.